Privacy Policy
Collection and Use of Personal Data
In order to provide you with the travel services you wish to purchase from this site, the personal information you supply will be passed to relevant third parties such as airlines and hoteliers. This may involve sending your personal data to countries outside of the European Economic Area that do not have an equal level of privacy legislation to that in the UK. When you submit a booking request to us you agree that we may use and transfer your data in this manner. Your personal data will also be used to improve our customer service, for market research and analysis, for compliance with legal requirements (which includes the need to pass your data to public authorities such as immigration authorities) and, occasionally, for the detection or prevention of crime. If you purchase travel insurance from us we will need to collect personal data that may be 'sensitive personal data' under the Data Protection Acts 1988 & 2003 about you and anyone else who is to be included in the insurance cover. We will need to pass this sensitive personal data to third party organisations such as insurance companies, their agents and medical staff, to enable them to provide the insurance, handle any claims and assist in any emergencies. By purchasing travel insurance you are consenting that we may use and disclose your sensitive personal data and that of any other insured person in this way. Users who have purchased travel services from this site or who have subscribed to our e-mail service may receive marketing and promotional mailings and e-mails from us and from other Thomas Cook companies from time to time. If you do not wish to receive marketing communications from us, please follow the 'unsubscribe' or 'marketing opt-out' procedures as set out in this site or on marketing communications that you receive from us.
Use of Cookies
We understand and respect the importance of your privacy. When you browse this site, we do not collect personal information about you. The only way we will get any kind of personal information is if you give it to us when we specifically ask for it. We ask you for personal information in a variety of circumstances: - When you make a reservation or purchase something from our web site or through our customer service team - by email, letter, fax or on the phone; - When you register with us, subscribe to our newsletter, enter competitions or register for promotions; - When you take part in surveys or provide us with feedback.
In order to help us maintain and improve our service to you we also use 'cookies' to collect information about your use of this site. Cookies are a feature of web browser software that allows web servers to temporarily store information within your browser, which in turn allows us to recognise the computer used to access this site. Most browsers automatically accept cookies but you can delete existing cookies from your browser. You can also edit your browser options to choose not to receive cookies in future. We may use cookies to keep track of the transaction from one page to the next.
If you do not like the idea of your computer storing cookies and would like to delete them, follow these steps to remove cookies from your browser.
We use third-party application service providers to perform some tracking functions. These companies may use cookie-based information (not including your name, address email address or telephone number) about your visits to this and other web sites in order to measure advertising effectiveness. We may also collect information about your visit to this site based on your browsing (click stream) activities. This information may include the pages you browse and products and services viewed or booked, for example. This helps us to better manage and develop our offers and to provide you with better products and services tailored to your individual interests and needs. We may use this information to measure the entry and exit points of visitors to this site and respective numbers of visitors to various pages and sections of this site and details of searches performed. We may also use this information to measure the usage of advertising banners and other links from this site. We may disclose information of this nature in aggregate form to third parties, personal information on individual visitors will not be passed on to any third party.
Monitoring
To ensure that we provide you with good customer service and for security reasons, we may monitor and/or record some transactions and activities on this site and some telephone calls to/from our organisation. Any such recordings are our sole property.
Your rights under the Data Protection Acts 1988 & 2003
If you wish to make a data subject access request for a copy of any personal data held, in accordance with your rights under the Data Protection Acts 1988 & 2003, you should write to: The Company Secretary, Thomas Cook Tour Operations Limited, Unit 17 Coningsby Road, Peterborough, PE3 8SB. We will then send you a Data Subject Access Request form for completion, which you will need to return with a fee of €6.35 for each company that you wish us to search for your personal data.
Security of Data
At Thomas Cook we take security very seriously. We have implemented a bank approved encryption system to protect your transactions with us. Any personal details entered including credit card payments will automatically be encrypted and you will see a padlock symbol at the bottom of your screen to confirm this so you can make your purchase online with complete confidence.
